Free 15 Day Returns
At Gems co, we offer a complimentary 15-day return policy with FREE return shipping via FedEx, so you can make sure your purchase is perfect. If for any reason you are not completely satisfied with your order, return it within 15 days from when it ships for a full refund back to your original payment method.
- All returned products must be in their original, unworn condition and accompanied by all original documentation that was provided with the purchase.
- Returns without the lab grown diamond certificate (where applicable) are subject to a $100 replacement fee for each missing card.
- Items that have been modified, engraved, or resized by a company other than Gems Co. may not be returned.
- Returns showing signs of wear or have been damaged in any way will not be accepted for return.
- Packages without a Return Shipping Authorization Number or packages that were refused for delivery will not be accepted for refund.
How to Return an Order
Get a Return Shipping Authorization Number
- Contact us at: firstname.lastname@example.org to obtain a Return Shipping Authorization Number and request your free FedEx return shipping label.
- We will send your FedEx return shipping label via email.
- Return Shipping Authorization Numbers are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization.
Prepare Your Return
- Include all original packaging and accompanying materials, including the packing slip and any diamond certificates (otherwise a $100 replacement fee per certificate will be charged).
- Enclose your item(s) inside the original jewelry box. For your convenience, we recommend using the original packaging from your order.
- Once the items are placed in a larger shipment box, affix the prepaid label to the outside of the larger box.
- Write your Return Shipping Authorization Number on the outside of the package you are returning.
- For security reasons, please refrain from writing jewelry, diamonds or other related words anywhere on the package.
Ship Your Return
- Drop it off at your nearest FedEx location. Gems Co. and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations.
- Obtain a FedEx receipt to confirm that the item has been shipped as this receipt will act as proof of insurance.
- If you decide to use a different shipping method you can ship it back by any carrier, however you will be responsible for the return shipping charges. For your protection, please ship your item fully secured with a signature required upon delivery and request a return receipt for confirmation that your shipment has reached The Gems Co. Gems Co is not responsible for items lost or damaged during the shipping process.
Receipt and Inspection
- Once we receive the returned order, our Quality Assurance team will inspect and verify the condition of the returned item.
- Inspection time may take up to seven (7) business days.
- Refunds will be issued via the original payment method or by check if the original payment method was bank wire, cash or certain other payments requiring special processing.
- For credit card refunds, please allow up to one monthly billing cycle in order for your credit to appear.