Returns

If you are not 100% happy with your jewelry, you are welcome to contact us within 30 days of delivery to request a return or exchange. Please email us at contact@thegemscompany.com and we will guide you through the process. 


After we have provided you with the return address, please return your items within 30 days. 

Return/exchange broken or defective item(s):  You must attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item. Please let us know if you cannot send a picture and we’ll be happy to help. For high value items (over $200), we take pictures of the item before we send out your order to make sure everything is perfect. 

If you need to return an item, we will issue you a return address and RMA (Return Merchandise Authorization) number for you to clearly write on the label or the outside of the box which is important for us to proceed with your request. Once the given RMA number is present and clear on your package and you have provided us with a tracking number via email at contact@thegemscompany.com then we will proceed with your return request.

If you decide to proceed with an exchange or return the product we will cover the shipping costs. We will send the new item(s) back out to you in case of an exchange. 

Once your package has arrived at our facility it will take a few days (in rare cases it can take up to 14 days) for us to process your request. During this period our warehouse staff will verify and account for everything you have sent us. 

As soon as we get a confirmation from our warehouse, we will get in touch with you via email to confirm we have received your return and finalize the process. 

WARRANTY

All items come with a 1-month (30 days) warranty. During this period you can either return your item(s) for a full refund, get a replacement, or make an exchange. We will provide a prepaid shipping label if the defective item must be shipped back to us.

For our Solid Gold Rings, we offer 30 day returns. If you experience a manufacturing defect or another quality problem with your item during this period, please contact us to discuss your replacement and exchange options.

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Education Articles

Learn about the key components of Moissanite, including its brilliance, durability, and color, and explore our many different guides to help you select your perfect ring.

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Frequently Asked Questions

Questions commonly asked by our customers and answered by our company experts.

GIA has developed a color grading scale which is commonly used in diamonds, and the same scale can be applied to Moissanite. According to the GIA scale

Grades D, E, F: colorlessGrades G, H, I: near coloressGrades J, K: faint color

So what does that mean? Grades D, E, F and even G are completely colorless and can be described as "icy" white. Grade H and I still look white, but its a slightly warmer or steely white. When you get into the J and K range, you will start to see a bit of yellow.

So what is the difference between D and F color? In reality, little to nothing. One needs to have special lighting, expert training and view the diamond or Moissanite loose (not set in jewelry) and upside down to tell the difference. The difference between D and F is a difference on paper only. Even once set in jewelry and in normal lighting, its difficult to tell the difference between a D color and a G or even H color stone.

Moissanites do need care to keep them at their brilliant best. A clean Moissanite will reflect light better and allow its fire and brilliance to show. That added brilliancy makes the Moissanite look larger than one that has been "dulled" by oil from the skin, soaps, cosmetics, and everyday activities.

One of the advantages of Moissanite over diamonds or any diamond alternative available is that it does not have the same affinity towards grease and oil. That being said it is still a good idea to clean your jewelry about once a month to keep them sparkling as brilliantly as possible.

Here are four simple ways to keep your Moissanite gemstones looking their best:

The Detergent Bath

Prepare a small bowl of warm soapy water. Use any mild liquid detergent that does not contain "soap" for it creates another type of "film" on the surface of the Moissanite. A mild liquid detergent would be something like original Dawn dish detergent. We do not recommend the use of any abrasive cleaners for any type of jewelry. Brush pieces gently with a toothbrush and rinse well. A hair dryer may be used to finish drying the jewelry.

The Cold Water

Another home cleaning process you can do is to make a cup of a solution containing water and household ammonia or similar product like Mr. Clean. We recommend about 3/4 parts of water and 1/4 part of the cleaning chemical. Let the Moissanite jewelry soak for about 10 minutes and with a toothbrush gently tap around the back and front of the mounting and if you can, try to reach behind the mounting where dirt would have accumulated. Rinse it well with warm to hot water and dry it with the help of your blow dryer. (We don't recommend the use of towels for drying your jewelry).

Commercial Home Jewelry Cleaners

You can purchase one of many formulated, non-toxic liquid jewelry cleaners such as GemCare. These cleaners are ideal for effectively removing the "film" that can accumulate on a gemstone surface.

Ultrasonic Cleaner

This is the most effective option for maintaining the brilliance of your Moissanites. It is the method our jewelers use prior to shipping customers' orders. It creates a high-frequency turbulence which can clean most of your jewelry.

Additional Recommendations

You may try to avoid using your fine jewelry while playing sports (working out in a gym is included here) or when you do any kind of rough work. Even though a Moissanite is the most durable natural crystal structure known to man, it can be chipped by a hard blow along its grain.

When you are not wearing your Moissanite jewelry, try to separate them individually. Moissanite pieces in a drawer or left in contact with other jewelry in a jewelry case can scratch each other and also can scratch other jewelry.